How to create Support Ticket




1)Input Cloud Portal URL on your browser (e.g. Hong Kong :

2)After login, click "Support Tickets" from the left menu / Click "Create New" /


3)Select a Department

-Customer Service [Account Registered Location]

General enquiries, billing or product related questions


-Power Support [Global]

Standard support services for Cloud subscription


-Professional Services [Global]

With order of Professional Services


4)Input subject and message

5)Attached information file if required

6)Click “Submit”

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