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Knowledgebase

The knowledgebase provides documentation written by our team. Please select a category or search for answers.

Clients/Customers Accounts

Cloud Console Login Links

Edit Customer Account Details

How to reset customers accounts password

How to change Client area Password

How to create contacts in client portal

Billing

How to make online payment via Console

How to change payment method for unpaid invoices

How to change services billing cycle

How to change Cloud Servers billing cycle

How to change/remove saved credit card

Cloud Server

How to get the server root password

How to upgrade Cloud Server

How to install the Plesk free Let's Encrypt SSL certificate?

How to use Cloud Server snapshot

How to use Cloud Server backup

WebSpace and Office Mail

How to Login to cPanel for WebSpace and Office Mail

How to create an email account in WebSpace and Office Mail

How to change email password and quota from cPanel

How to access webmail

How to Upgrade WebSpace and Office Mail plans

Email client setup (eg:Outlook)

Microsoft Outlook

How to set up email on iOS Devices

How to setup email account in Android for Office mail and WebSpace

How to configure cPanel email account in Gmail?

How to configure Caldav/Carddav on Android

How to add an Email Account to Mac Mail

Email issues

BackScatter Blacklisted

SSL not working for Email clients like Outlook

How to send bulk email without spamming in 5 easy steps:

Domain Name

How to change the Name servers from Client area

How To transfer .MY .COM.MY .ORG.MY .NAME.MY .NET.MY to ReadySpace

How to change all .my Nameservers

How to Manage/Edit Domain DNS Record

How to configure Domain Forwarding

Cloud Drive

How to get Cloud Drive admin login details

How to Create Non-admin Users

Download Cloud Drive desktop client

Using Cloud Drive desktop client

Managing files with libraries

Virtual Data Center

How to delete VM in Virtual Data Center

How to create VM in Virtual Data Center

Creating a Snapshot of Virtual Machine from the Cloud Console

CookBook

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SSL Certificate

Difference between Lets Encrypt and Paid SSL

How to download my Existing/Active SSL Certificate

How to order SSL Certificate

How to apply CSR and setup incomplete SSL Certificate purchase

How to change SSL Certificate approval email

SpamExperts

How to bypass Spamexperts for a single email id

How to access SpamExpert Control Panel

How to add Domain in SpamExpert

How to setup SpamExperts for incoming mail server

How to setup SpamExperts for outgoing mail server

Create an outgoing authentication user

Server Backup

How to Configure Backup

How to restore from Backup

How to install backup agent in Windows Server

How to install backup agent in Linux Server

Edit policies in Backup account

Network

Fortigate Static NAT configuration

How to Run a Trace Route on Windows, MAC or Linux

When is Cloud Server Bandwidth limit reset

What protocol to use for different type of VPN

DNS Hosting

Manage DNS record in DNS Hosting

How to Add Domain in DNS Hosting

G Suite

How to Login to the Gsuite admin from Client Area

How to upgrade/downgrade G suite users

Kubernetes

Install Minikube

WordPress

6 ways to improve WordPress page speed