1

Select product

Developer Support

Subscription and Billing Management
Yes
Access to Control Panel
Yes
Service Level Agreement
Yes
Access to Community Forums
Yes
Access via SSH
Yes
3rd Party technology assistance
Yes
24×7 Break/fix technical support
Yes
Max initial response time
4 hours
Hardware Replacement time
4 hours
Callback phone support
No
Technical Manager
No
Proactive Management
No
Security Management
No

Business Support

Subscription and Billing Management
Yes
Access to Control Panel
Yes
Service Level Agreement
Yes
Access to Community Forums
Yes
Access via SSH
Yes
3rd Party technology assistance
Yes
24×7 Break/fix technical support
Yes
Max initial response time
2 hours
Hardware Replacement time
3 hours
Callback phone support
Yes
Technical Manager
No
Proactive Management
No
Security Management
No

Corporate Support

Subscription and Billing Management
Yes
Access to Control Panel
Yes
Service Level Agreement
Yes
Access to Community Forums
Yes
Access via SSH
Yes
3rd Party technology assistance
Yes
24×7 Break/fix technical support
Yes
Max initial response time
1 hours
Hardware Replacement time
2 hours
Callback phone support
Yes
Technical Manager
Pooled account management
Proactive Management
Yes
Security Management
No

Enterprise Support

Subscription and Billing Management
Yes
Access to Control Panel
Yes
Service Level Agreement
Yes
Access to Community Forums
Yes
Access via SSH
Yes
3rd Party technology assistance
Yes
24×7 Break/fix technical support
Yes
Max initial response time
30 minutes
Hardware Replacement time
2 hours
Callback phone support
Yes
Technical Manager
Assigned account management
Proactive Management
Yes
Security Management
Yes
2

Nama Host

3

Gunakan kode promosi

Change billing cycle

Total Berulang:

Rp721,250.21 IDR Bulanan
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